Mc Energy® offers an extended level of service for its customers. You may find and download product documentation here, watch instruction videos and find an answer to the most frequently asked questions. Cannot find your question here? Just do not hesitate and contact us through our contact form and we will help you out asap!

We at Mc Energy® receive many different questions about our company, the products, the approach and need for support. In order to support our customers best we decided to add these here below for your convenience. Of course do not hesitate to contact us should there be anything not clear.

Q. Where is Mc Energy® based?

Answer: We are based in Ridderkerk, The Netherlands in the metropolitan area of the city of Rotterdam. We have house our own production facility and engineering department together with the sales department and management. 

Q. Why are you speaking about a “Safer than Safe” battery energy storage system?

Answer: Because the heart of our BESS is made of nickel-metal hydride batteries. This is a different chemistry than the more commonly used Li-Ion batteries. Our batteries do not have a thermal runaway, contain a waterbased electrolyte and therefore do not exhaust toxic gases when put into fire. Our batteries will not run into fire by themselves due to short circuit or overload. And the best part is the design of our rugged container withstanding earth quakes to 1G in all directions.

Q. Do you facilitate the availability of your products in other countries as well?

Answer: Yes. We have our dealer network representing Mc Energy® in North America, South America and all European countries. For other regions contact us directly.

Q. I want to become a Mc Energy® dealer. What should I do?

Answer: Send us a message through the Contact us page and we will get in touch asap.

Q. I want to invest in Mc Energy® company to be part of your success. What should I do?

Answer: Send us a message through the Contact us page and we will get in touch asap.

Q. Are Mc Energy® products compatible with OCPP interfacing and platform software?

Answer: Yes. Mc Energy® products can provide any compatible OCPP platform with all required parameters and data.