{"id":1052,"date":"2020-06-14T19:35:01","date_gmt":"2020-06-14T19:35:01","guid":{"rendered":"https:\/\/mc-energy.nl\/?page_id=1052"},"modified":"2023-12-07T08:08:30","modified_gmt":"2023-12-07T08:08:30","slug":"support","status":"publish","type":"page","link":"https:\/\/mc-energy.nl\/nl\/support\/","title":{"rendered":"Ondersteuning"},"content":{"rendered":"<div data-colibri-id=\"1052-c1\" class=\"style-1378 style-local-1052-c1 position-relative\">\n  <!---->\n  <div data-colibri-component=\"section\" data-colibri-id=\"1052-c2\" id=\"custom\" class=\"h-section h-section-global-spacing d-flex align-items-lg-center align-items-md-center align-items-center style-1678 style-local-1052-c2 position-relative\">\n    <!---->\n    <!---->\n    <div class=\"h-section-grid-container h-section-boxed-container\">\n      <!---->\n      <div data-colibri-id=\"1052-c3\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1691 style-local-1052-c3 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1692-outer style-local-1052-c4-outer\">\n            <div data-colibri-id=\"1052-c4\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1692 style-local-1052-c4 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-component=\"tabs\" data-colibri-id=\"1052-c5\" class=\"h-tabs h-tabs-horizontal h-tabs--horizontal--auto-lg h-tabs--horizontal--auto-md h-tabs--horizontal--full h-tabs h-tabs-horizontal h-tabs--horizontal--auto-lg h-tabs--horizontal--auto-md h-tabs--horizontal--full style-1684 style-local-1052-c5 position-relative h-element\">\n                  <!---->\n                  <div class=\"h-tabs-navigation d-flex h-tabs-navigation-horizontal\">\n                    <a href=\"#videos\" class=\"h-tabs-navigation-item d-flex align-items-center h-global-transition h-tabs-navigation-active-item h-custom-active-state\" rel=\"#videos\">\n                      <!----><span class=\"h-tabs-navigation-item__text\">Videos<\/span><\/a>\n                    <a href=\"#faq\" class=\"h-tabs-navigation-item d-flex align-items-center h-global-transition\" rel=\"#faq\">\n                      <!----><span class=\"h-tabs-navigation-item__text\">FAQ<\/span><\/a>\n                    <a href=\"#documents\" class=\"h-tabs-navigation-item d-flex align-items-center h-global-transition\" rel=\"#documents\">\n                      <!----><span class=\"h-tabs-navigation-item__text\">Documenten<\/span><\/a>\n                  <\/div>\n                  <div id=\"videos\" skip-smooth-scroll=\"true\" skip-scroll-spy=\"true\" data-colibri-id=\"1052-c6\" class=\"h-tabs-item-content h-tabs-item h-tabs-content-horizontal h-tabs-content-1052-c6 style-1685 style-local-1052-c6 position-relative h-element h-tabs-content-active\">\n                    <!---->\n                    <div class=\"w-100 h-y-container\">\n                      <!---->\n                      <div data-colibri-id=\"1052-c7\" class=\"h-text h-text-component style-1686 style-local-1052-c7 position-relative h-element\">\n                        <!---->\n                        <!---->\n                        <div class=\"\">\n                          <p>Mc Energy\u00ae biedt haar klanten een uitgebreide ondersteuning en service. Hier vindt u onder andere instructievideo's, meest gestelde vragen en ondersteunende documentatie. Vindt u hier het antwoord op uw vraag niet? Aarzel dan vooral niet om contact met ons op te nemen. We helpen u graag!<\/p>\n                        <\/div>\n                      <\/div>\n                      <div data-colibri-component=\"video\" data-colibri-id=\"1052-c8\" class=\"d-block h-video d-block h-video style-1681 style-local-1052-c8 position-relative h-element\">\n                        <!---->\n                        <!---->\n                        <div class=\"video-container position-relative\">\n                          <div class=\"h-global-transition-all ratio-inner\"><iframe src=https:\/\/www.youtube.com\/embed\/fZlXqQl2s3s?autoplay=0&amp;mute=0&amp;modestbranding=0&amp;rel=0&amp;enablejsapi=1&amp; class='h-video-main'  allowfullscreen><\/iframe><\/div>\n                        <\/div>\n                      <\/div>\n                      <div data-colibri-component=\"video\" data-colibri-id=\"1052-c10\" class=\"d-block h-video d-block h-video style-1681 style-local-1052-c10 position-relative h-element\">\n                        <!---->\n                        <!---->\n                        <div class=\"video-container position-relative\">\n                          <div class=\"h-global-transition-all ratio-inner\"><iframe src=https:\/\/www.youtube.com\/embed\/XrAeEWouOIM?autoplay=0&amp;mute=0&amp;modestbranding=0&amp;rel=0&amp;enablejsapi=1&amp; class='h-video-main'  allowfullscreen><\/iframe><\/div>\n                        <\/div>\n                      <\/div>\n                      <div data-colibri-component=\"video\" data-colibri-id=\"1052-c12\" class=\"d-block h-video d-block h-video style-1681 style-local-1052-c12 position-relative h-element\">\n                        <!---->\n                        <!---->\n                        <div class=\"video-container position-relative\">\n                          <div class=\"h-global-transition-all ratio-inner\"><iframe src=https:\/\/www.youtube.com\/embed\/y7-EbPD02m8?autoplay=0&amp;mute=0&amp;modestbranding=0&amp;rel=0&amp;enablejsapi=1&amp; class='h-video-main'  allowfullscreen><\/iframe><\/div>\n                        <\/div>\n                      <\/div>\n                      <div data-colibri-component=\"video\" data-colibri-id=\"1052-c14\" class=\"d-block h-video d-block h-video style-1681 style-local-1052-c14 position-relative h-element\">\n                        <!---->\n                        <!---->\n                        <div class=\"video-container position-relative\">\n                          <div class=\"h-global-transition-all ratio-inner\"><iframe src=https:\/\/www.youtube.com\/embed\/rtiW-bgoT2w?autoplay=0&amp;mute=0&amp;modestbranding=0&amp;rel=0&amp;enablejsapi=1&amp; class='h-video-main'  allowfullscreen><\/iframe><\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                  <div id=\"faq\" skip-smooth-scroll=\"true\" skip-scroll-spy=\"true\" data-colibri-id=\"1052-c16\" class=\"h-tabs-item-content h-tabs-item h-tabs-content-horizontal h-tabs-content-1052-c16 style-1687 style-local-1052-c16 position-relative h-element hide\">\n                    <!---->\n                    <div class=\"w-100 h-y-container\">\n                      <!---->\n                      <div data-colibri-id=\"1052-c17\" class=\"h-text h-text-component style-1688 style-local-1052-c17 position-relative h-element\">\n                        <!---->\n                        <!---->\n                        <div class=\"\">\n                          <p>Wij bij Mc Energy\u00ae ontvangen regelmatig veel en uiteenlopende vragen over onze organisatie, de producten, de aanpak en bijvoorbeeld behoefte aan ondersteuning. Om onze klanten zo goed mogelijk van dienst te kunnen zijn, hebben we hieronder de meest voorkomende onderwerpen in een vraag- en antwoordlijst samengevat. Niet het antwoord kunnen vinden waar u naar op zoek bent? Aarzel vooral niet en neem contact met ons op.<\/p>\n                          <p><strong>Vraag: <\/strong>Waar is Mc Energy\u00ae gevestigd?<\/p>\n                          <p><em>Antwoord: We zijn gevestigd in Ridderkerk, onder de \"rook\" van Rotterdam. Hier bouwen we in eigen huis onze systemen en zijn ook de R&D afdeling, de sales en het management gehuisvest.&nbsp;<\/em><\/p>\n                          <p><strong>Vraag:<\/strong>&nbsp;Waarom spreken jullie over een \"Veiliger dan Veilig\" batterij energie opslagsysteem?<\/p>\n                          <p><em>Answer: We designed  our rugged container withstanding earth quakes to 1G in all directions.<\/em><\/p>\n                          <p><strong>Vraag:<\/strong>&nbsp;Beschikt uw organisatie ook over de mogelijkheid om in andere landen te leveren?<\/p>\n                          <p><em>Antwoord: Ja, we hebben een dealer netwerk dat&nbsp;<\/em><span style=\"color: rgb(153, 153, 153); font-family: &quot;Maven Pro&quot;; font-size: 16px; font-weight: 400;\">Mc Energy\u00ae vertegenwoordigt in Noord en Zuid Amerika en alle Europese landen. Voor andere regio's kunt u rechtstreeks contact met ons opnemen.<\/span><\/p>\n                          <p><strong>Vraag:<\/strong>&nbsp;Ik wil graag <span style=\"color: rgb(153, 153, 153); font-family: &quot;Maven Pro&quot;; font-size: 16px; font-weight: 400;\">Mc Energy\u00ae<\/span> dealer worden. Wat moet ik doen?<\/p>\n                          <p><em>Antwoord: Stuur ons een bericht via de contact pagina en we komen zo spoedig mogelijk bij u terug.<\/em><\/p>\n                          <p><strong>Vraag: <\/strong>Ik wil investeren in <span style=\"color: rgb(153, 153, 153); font-family: &quot;Maven Pro&quot;; font-size: 16px; font-weight: 400;\">Mc Energy\u00ae<\/span> om deel uit te maken van jullie succes. Wat moet ik doen?<\/p>\n                          <p><em>Antwoord: Stuur ons een bericht via de contact pagina en we komen zo spoedig mogelijk bij u terug.<\/em><\/p>\n                          <p><strong>Vraag:<\/strong>&nbsp;&nbsp;<span style=\"color: rgb(153, 153, 153); font-family: &quot;Maven Pro&quot;; font-size: 16px; font-weight: 400;\">Zijn Mc Energy\u00ae compatibel met OCPP interfaces en platform software?<\/span><\/p>\n                          <p><em style=\"color: rgb(153, 153, 153); font-family: &quot;Maven Pro&quot;; font-size: 16px; font-weight: 400;\">Antwoord: Ja.&nbsp;<\/em><span style=\"color: rgb(153, 153, 153); font-family: &quot;Maven Pro&quot;; font-size: 16px; font-weight: 400;\">Mc Energy\u00ae producten zijn in staat om compatibele OCPP platforms te voorzien van alle vereiste parameters en data.<\/span><\/p>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                  <div id=\"documents\" skip-smooth-scroll=\"true\" skip-scroll-spy=\"true\" data-colibri-id=\"1052-c18\" class=\"h-tabs-item-content h-tabs-item h-tabs-content-horizontal h-tabs-content-1052-c18 style-1689 style-local-1052-c18 position-relative h-element hide\">\n                    <!---->\n                    <div class=\"w-100 h-y-container h-ui-empty-state-container\">\n                      <!---->\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n      <div data-colibri-id=\"1052-c19\" class=\"h-row-container gutters-row-lg-2 gutters-row-md-2 gutters-row-0 gutters-row-v-lg-2 gutters-row-v-md-2 gutters-row-v-2 style-1784 style-local-1052-c19 position-relative\">\n        <!---->\n        <div class=\"h-row justify-content-lg-center justify-content-md-center justify-content-center align-items-lg-stretch align-items-md-stretch align-items-stretch gutters-col-lg-2 gutters-col-md-2 gutters-col-0 gutters-col-v-lg-2 gutters-col-v-md-2 gutters-col-v-2\">\n          <!---->\n          <div class=\"h-column h-column-container d-flex h-col-lg-auto h-col-md-auto h-col-auto style-1785-outer style-local-1052-c20-outer\">\n            <div data-colibri-id=\"1052-c20\" class=\"d-flex h-flex-basis h-column__inner h-px-lg-2 h-px-md-2 h-px-2 v-inner-lg-2 v-inner-md-2 v-inner-2 style-1785 style-local-1052-c20 position-relative\">\n              <!---->\n              <!---->\n              <div class=\"w-100 h-y-container h-column__content h-column__v-align flex-basis-100 align-self-lg-start align-self-md-start align-self-start\">\n                <!---->\n                <div data-colibri-id=\"1052-c21\" class=\"h-text h-text-component style-1690 style-local-1052-c21 position-relative h-element\">\n                  <!---->\n                  <!---->\n                  <div class=\"\">\n                    <p>Mc Energy\u00ae biedt verschillende te downloaden ondersteuningsdocument hier onder aan:<\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2020\/09\/06-Datasheet-Battery-pack.pdf\" target=\"_blank\" class=\"customize-unpreviewable\" rel=\"noopener noreferrer\">[Datasheet] Battery pack Version 1.0<\/a>\n                    <\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2021\/06\/General-Datasheet-Mc-Energy-battery-energy-storage-system-V2-14-06-2021.pdf\" class=\"customize-unpreviewable\">[Datasheet] Battery energy storage system Version 2.0<\/a>\n                    <\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2021\/07\/General-Datasheet-Mc-Energy-rack-mounted-battery-energy-storage-system-V1-06-07-2021.pdf\" target=\"_blank\" class=\"customize-unpreviewable\" rel=\"noopener noreferrer\">[Datasheet] Battery energy storage system &#8211; Rack design Version 1.0<\/a>\n                    <\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2020\/11\/NextGen-Shorepower.pdf\" target=\"_blank\" class=\"customize-unpreviewable\" rel=\"noopener noreferrer\">[Product Folder] NextGen Shorepower<\/a>\n                    <\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2021\/03\/2019-30-06-V6.0-Cell-Specs-v1.2.pdf\" style=\"font-family: &quot;Maven Pro&quot;; font-weight: 400; font-size: 16px; color: rgb(0, 102, 204);\" class=\"customize-unpreviewable\">[Product Folder]&nbsp;<\/a>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2021\/03\/2019-30-06-V6.0-Cell-Specs-v1.2.pdf\" style=\"color: rgb(0, 102, 204);\" class=\"customize-unpreviewable\">BlueTray4000<\/a><span style=\"color: rgb(0, 102, 204);\">&nbsp;&#8211; Cell specifications<\/span><\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2021\/07\/Specification-sheet-Natron-BT4000-EN.pdf\" target=\"_blank\" class=\"customize-unpreviewable\" style=\"color: rgb(0, 102, 204);\" rel=\"noopener noreferrer\">[Specification sheet] BlueTray 4000 [EN]<\/a>\n                    <\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2021\/07\/Specificatieblad-Natron-BT4000-NL.pdf\" target=\"_blank\" class=\"customize-unpreviewable\" style=\"color: rgb(0, 102, 204);\" rel=\"noopener noreferrer\">[Specificatieblad] BlueTray 4000 [NL]<\/a>\n                    <\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2020\/09\/Nilar-Safety-datasheet-2018.pdf\" target=\"_blank\" class=\"customize-unpreviewable\" rel=\"noopener noreferrer\">[Safety] MSDS Battery safety sheet<\/a>\n                    <\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2020\/11\/Presentatie-Mc-Energy-General-presentation-EN.pdf\" target=\"_blank\" class=\"customize-unpreviewable\" rel=\"noopener noreferrer\">[Presentation] Mc Energy &#8211; General presentation<\/a>\n                    <\/p>\n                    <p>The eSAN documents<\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2021\/10\/Product-description-Storage-Area-Networking-V1.pdf\" class=\"customize-unpreviewable\" style=\"color: rgb(0, 102, 204); font-size: 16px; font-weight: 400; font-family: &quot;Maven Pro&quot;;\">[Product description] Storage Area Networking [EN]<\/a>\n                    <\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2021\/10\/Specification-sheet-BattPack-V2-EN-23-09-2021.pdf\" class=\"customize-unpreviewable\" style=\"color: rgb(0, 102, 204); font-size: 16px; font-weight: 400; font-family: &quot;Maven Pro&quot;;\">[Specification sheet] BattPack60 V2 [EN]<\/a>\n                    <\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2021\/10\/Specification-sheet-Storage-hub-V2-EN-23-09-2021.pdf\" class=\"customize-unpreviewable\" style=\"color: rgb(0, 102, 204); font-size: 16px; font-weight: 400; font-family: &quot;Maven Pro&quot;;\">[Specification sheet] The StorageHub [EN]<\/a>\n                    <\/p>\n                    <p><span style=\"color: rgb(153, 153, 153); font-size: 16px; font-weight: 400; font-family: &quot;Maven Pro&quot;;\">De eSAN documenten<\/span><\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2021\/10\/Product-beschrijving-Storage-Area-Networking-V2-NL.pdf\" class=\"customize-unpreviewable\" style=\"color: rgb(0, 102, 204); font-size: 16px; font-weight: 400; font-family: &quot;Maven Pro&quot;;\">[Product beschrijving] Storage Area Networking [NL]<\/a>\n                    <\/p>\n                    <p>\n                      <a href=\"https:\/\/mc-energy.nl\/wp-content\/uploads\/2021\/12\/Product-beschrijving-Energie-voor-de-bouw-29-11-2021.pdf\" target=\"_blank\" class=\"customize-unpreviewable\" style=\"color: rgb(0, 102, 204); font-size: 16px; font-weight: 400; font-family: &quot;Maven Pro&quot;;\" rel=\"noopener noreferrer\">[Product beschrijving] Energie voor de bouw [NL]<\/a>\n                    <\/p>\n                    <p>\n                      <br>\n                    <\/p>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Videos FAQ Documents Mc Energy\u00ae offers an extended level of service for its customers. You may find and download product documentation here, watch instruction videos and find an answer to the most frequently asked questions. Cannot find your question here? Just do not hesitate and contact us through our contact form and we will help [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width-page.php","meta":[],"_links":{"self":[{"href":"https:\/\/mc-energy.nl\/nl\/wp-json\/wp\/v2\/pages\/1052"}],"collection":[{"href":"https:\/\/mc-energy.nl\/nl\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/mc-energy.nl\/nl\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/mc-energy.nl\/nl\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/mc-energy.nl\/nl\/wp-json\/wp\/v2\/comments?post=1052"}],"version-history":[{"count":20,"href":"https:\/\/mc-energy.nl\/nl\/wp-json\/wp\/v2\/pages\/1052\/revisions"}],"predecessor-version":[{"id":4292,"href":"https:\/\/mc-energy.nl\/nl\/wp-json\/wp\/v2\/pages\/1052\/revisions\/4292"}],"wp:attachment":[{"href":"https:\/\/mc-energy.nl\/nl\/wp-json\/wp\/v2\/media?parent=1052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}